Company Policy

Domestic Shipping

All United States domestic orders received before 12:00 P.M. Monday - Friday typically ship the same day, order received after 12:00 P.M. typically ship out the next working day, however all orders are guaranteed to ship within three business days.
All United States domestic orders will be shipped via United States Postal Service (USPS) or UPS with tracking numbers.
Packages refused at the customers request will be assessed a second shipping charge and refunded accordingly upon return of the package.
Orders processed with and incorrect or incomplete address will be charged a $7.00 processing fee.
United States Domestic shipping services include Express Shipping $25.00 (1-2 days) Standard Shipping $7.00 (3-5 Days).

All International orders are shipped via UPS or United States Postal Service (USPS) within three working days of the order date.
International customers are responsible for checking with there local customs office for any ingredients that may be restricted from entering into their country.
ProBLEN is not responsible for any customs/duty fees associated with import.
ProBLEN is not responsible for any package held or seized by an International customs office
All International orders will be shipped via United States Postal Service (USPS) or UPS.
Packages refused at the customers request will be assessed a second shipping charge and refunded accordingly upon return of the package.
International orders processed with and incorrect or incomplete address will be charged a $15.00 processing fee.
International shipping services includes Express Shipping $35.00 (1-5 Days with tracking) or Standard Shipping $18.00 (5-15 days with out tracking).

All AutoShip Customers will receive a discount on each item purchased for monthly or quarterly automatic shipment at the time of purchase (ProBLEN Product Combo's may not apply).
AutoShip Customers may delay an upcoming AutoShip by requesting to skip up to 1 shipment by contacting ProBLEN .
Existing AutoShip orders whose payment method is declined, will continue to be processed up to 3 weeks before being canceled.
To request a cancellation or change to an existing AutoShip, visit www.problen.com/support 48 hours before the next order is due to be processed or customer will still be charged handling fees.