• Purchasers must request a return merchandise authorization (RMA) request within ninety (90) days of the order date.
  • Any product(s) to be returned must be received at ProBLEN within fourteen (14) days of receiving a (RMA). 
  • Returns must arrive with either empty bottles or bottles containing unused portion of the supplements.
  • You are eligible for a full refund on one (1) completely used bottle per formula. Additional used bottles of that same formula will be deducted from refund at per unit price.
  • Returned products must be shipped with tracking capabilities at the customer's risk and expense.
  • A refund credit will be issued according to the payment method received (credit card, check, etc.) by ProBLEN within fourteen (14) days of receipt of items.
  • Refunds are issued for the amount of the product at the time of sale, less shipping cost.
  • Partial Returns of Combination Packages will be refunded according to the adjustment made by calculating the current price of the individual product that is not returned.
  • Orders canceled after being processed will charged a 5.00 processing fee
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